We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.We will handle it within 7 working days.

Custom-order or personalised items do not have a right to 14 days refund.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Expected to take 5-15 working days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@dylam.com.

If the product has quality problems or does not match the actual description, the buyer may request a return or refund, and the seller shall not refuse. The buyer needs to send the product back to the seller within 7 days after receiving the product, and provide relevant supporting documents, such as quality inspection reports, photos, etc. The postage will be borne by the seller. The resulting postage will be refunded to the payment channel used by the buyer.

If the buyer intentionally damages the product or causes damage to the product artificially, the seller has the right to refuse the buyer's return and refund request. At the same time, if the buyer fails to return the returned product as required or fails to provide relevant supporting documents, the seller has the right to refuse the buyer's return and refund request.